Terms of Use
Rules for using the ROLLTM website and quote tool.
Last updated: 10 November 2026
1. About these terms
These terms apply when you use the ROLLTM website (www.rolltmproductions.com), run by ROLLTM Productions Pvt. Ltd., PR7 Road, Zirakpur, District Mohali, Punjab – 140603, India ("ROLLTM", "we", "us"). By signing in or building a quote you agree to them. If you do not agree, please do not use the site.
2. What ROLLTM does
ROLLTM is a platform that helps film and video producers browse equipment, crew, artists and services, build a budget, and send a quote request to us on WhatsApp. Producers and service providers connect directly. The site does not take payments online.
3. Estimates and quotes
- Rates shown on the site are indicative and are usually per day, or per person where stated.
- The estimate on screen and the PDF you download are not a confirmed booking or an invoice.
- A booking is confirmed only when ROLLTM or the service provider confirms it to you in writing (for example on WhatsApp) and the agreed advance, if any, is received.
- Final prices can change for availability, shoot dates, location, travel, overtime, taxes and special requirements. Any change will be agreed openly with you before it applies.
- Items marked "on request" have no fixed rate and are priced after you tell us what you need.
4. Your account and details
You must give correct name, phone number and project details. You are responsible for what you enter. Sign-in on the site is a simple convenience that remembers your name and number in your own browser; do not treat it as a secure account.
5. Acceptable use
- Do not use the site to send false, misleading or abusive requests.
- Do not copy, scrape or resell our catalogue, rates, pictures or logo without written permission.
- Do not try to break, overload or gain unauthorised access to the site.
6. Service providers
Crew, artists and equipment owners listed on or joining ROLLTM are independent businesses or individuals, not employees of ROLLTM. See the Vendor Terms for the rules that apply to them. The final work, equipment condition and conduct on set are between the producer and the provider, within what was agreed.
7. Pictures and content
Pictures on the site are for illustration. Actual equipment, make or model may differ slightly depending on availability, and we will tell you if a substitute is needed. The ROLLTM name, logo, design and text belong to ROLLTM Productions Pvt. Ltd..
8. Liability
We work to keep information accurate and the site available, but we provide it "as is". To the extent the law allows, ROLLTM is not liable for indirect or consequential loss, delays caused by third parties or events beyond our control, or for loss arising from differences between an estimate and a final quote. Nothing here limits any right you have under Indian consumer law that cannot be excluded.
9. Changes
We may update these terms, the catalogue and the rates at any time. The version on the site on the day you use it applies.
10. Governing law
These terms follow the laws of India. Courts at SAS Nagar (Mohali), Punjab have jurisdiction, subject to any rights you have under law.
11. Contact
Questions: [email protected] or +91 84378 83025.
Privacy Policy
What we collect, why, and the choices you have.
Last updated: 10 November 2026
1. Who we are
ROLLTM Productions Pvt. Ltd. ("ROLLTM") is responsible for the personal information described here. Contact: [email protected], +91 84378 83025.
2. What we collect
- When you sign in: your name and phone number.
- When you build a quote: project name, shoot location, number of days, and the items you choose.
- When a service provider applies: name, phone number, category and subcategory, details of gear or skills, rate per day, Instagram profile and a passport-size photo.
- On WhatsApp: whatever you choose to send us, including the PDF quote.
3. Where your details are kept
At present, your sign-in details are stored only in your own browser on your device, and you can remove them by choosing "Log out" or clearing your browser data. Details you send us on WhatsApp are held in our WhatsApp account. If we add a database or accounts in future, we will update this policy and tell you what changed.
4. How we use it
- To prepare your quote and reply to you.
- To arrange equipment, crew or services you ask for.
- To list and verify service providers and issue membership cards.
- To improve the site and prevent misuse.
- To meet legal and tax obligations.
5. Who sees it
We share only what is needed. A service provider may see your project details when we arrange their work for you. A producer may see a provider's listed name, category, rate and contact details when a booking is being arranged. We do not sell personal information. We may share information if the law or a government authority requires it.
6. WhatsApp and other services
Messages travel through WhatsApp, which has its own privacy policy. The site may load fonts or tools from third-party services; these may receive your device's technical details such as IP address.
7. How long we keep it
We keep information only as long as needed for the purpose above or as the law requires, then delete or anonymise it.
8. Your choices
You may ask to see, correct or delete the personal information we hold about you, or withdraw your consent, by writing to [email protected]. We will respond within a reasonable time and in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
9. Children
The site is meant for adults and businesses. If you are listing a minor as talent, a parent or guardian must contact us and give consent.
10. Security
We take reasonable steps to protect your information, but no website or messaging service is completely secure. Please do not send bank passwords or card numbers to us; we never ask for them.
11. Grievances
For privacy concerns, write to the ROLLTM contact at [email protected] with the subject "Privacy". We will acknowledge your message and work to resolve it promptly.
12. Updates
We may revise this policy. The date at the top of this page shows when it was last changed.
Cancellation and Refund Policy
What happens if plans change.
Last updated: 10 November 2026
1. How bookings work
ROLLTM does not charge you online. A quote becomes a booking only after it is confirmed and any advance is agreed with us on WhatsApp. This policy explains changes after that point.
2. Cancelling a booking
Tell us as early as you can on WhatsApp or by email. The following is our standard approach, and the terms confirmed in your own quote take priority:
- More than 7 days before the shoot: full refund of any advance, less actual costs already incurred for you.
- 3 to 7 days before: up to 50% of the booked amount may be retained.
- Less than 3 days before, or on the day: up to 100% of the first day's charges may be retained, because crew and equipment have been held for you.
- Items that were bought, hired or arranged specially for you (for example catering, props or travel) are charged at actual cost once ordered.
3. Changing dates or items
You can ask to move dates or change items. We will try to accommodate you, subject to availability, and any difference in rate will be told to you before it applies. Date changes made at short notice may be treated as a cancellation and a new booking.
4. If ROLLTM or a provider cancels
If we or a service provider cannot deliver, we will tell you as soon as possible and offer an equal replacement or a full refund of what you paid for that item.
5. Weather, safety and events beyond control
If a shoot cannot go ahead because of severe weather, government orders, accident, illness or similar events beyond anyone's control, we will work with you to reschedule. Costs already incurred by providers that cannot be recovered may still apply.
6. Damage, loss and overtime
The producer is responsible for equipment from pick-up until return, and any damage or loss beyond normal wear may be charged at repair or replacement cost. Hours beyond the agreed shift are charged at the provider's overtime rate, told to you beforehand.
7. How refunds are paid
Refunds that are due are returned to the same bank account or UPI ID that paid, normally within 7 to 10 working days of the cancellation being confirmed.
8. Contact
To cancel or ask a question: +91 84378 83025 or [email protected].
Service Provider Terms
For crew, artists and equipment owners who join ROLLTM.
Last updated: 10 November 2026
1. Who this is for
These terms apply to anyone who applies through "Join as vendor" to be listed on ROLLTM, including crew, artists, makeup and hair professionals, equipment, vehicle and location owners.
2. Applying and listing
- Give true and complete information, including your category, rate and a clear photo of yourself.
- Submitting the form is an application, not a guarantee of listing or of work. ROLLTM may accept, hold or decline an application.
- If accepted, you may receive a ROLLTM membership card with a QR code. The card is for identification and remains ROLLTM property; do not copy or alter it.
3. Your rates
You set your own rate per day. Rates shown to producers should be what you will honestly charge. Tell us before changing a rate so that quotes stay accurate. Rates agreed in a confirmed booking must be honoured.
4. Independent status
You are an independent professional or business, not an employee, partner or agent of ROLLTM. You are responsible for your own taxes, GST where applicable, insurance, equipment and safety.
5. Conduct
- Be on time, prepared and respectful on set.
- Keep equipment in good working condition and as described.
- Do not take a booking you cannot fulfil, and tell us early if something changes.
- Do not deal around ROLLTM to avoid any agreed fee for a booking that ROLLTM introduced, where such a fee has been agreed with you.
6. Pictures and information
You allow ROLLTM to show your name, category, rate and photo to producers, and to use them on the site for the purpose of finding you work. You promise that you own or have the right to use any photo or detail you submit. You can ask us to remove your listing at any time.
7. Fees and payments
Joining is currently handled through ROLLTM directly. Any membership fee, commission or payment schedule will be stated to you in writing before it applies. Payment for work is arranged as agreed in the booking.
8. Removal
ROLLTM may remove a listing for false information, misconduct, repeated cancellations or harm to producers or the platform.
9. Contact
Questions: [email protected] or +91 84378 83025.
These are our standard terms for the current version of the website. They will be updated when ROLLTM launches fully. They are general information and not legal advice.